Privacy Policy

Last Revision: May 2025

Marketwise Solutions FZCO (“Marketwise”, “we”, “our”) is committed to protecting the privacy and security of personal information that we process in the course of our business activities. This privacy policy explains how we collect, use, and protect personal data related to our operations. Marketwise Solutions FZCO is a company registered under IFZA (International Free Zone Authority) in Dubai Silicon Oasis, UAE, with license number 32430.

1. ABOUT OUR BUSINESS

Marketwise is an exclusive lead distributor in the United Arab Emirates (UAE). We generate leads from our partners and platforms, and redistribute them to our clients in the UAE. We do not generate leads ourselves and do not collect personal data via our own website, except in specific cases as described below.

We also operate CLOZR, a mobile and web-based application designed to support professionals in managing their contacts, communications, reputation, and digital presence. The application is accessible to users who hold an active subscription with CLOZR.

2. WHAT DATA DO WE PROCESS?

The personal data we handle comes exclusively from our partners and includes business-related information such as:

* Name, email address, phone number, company name, and job title (as relevant to the lead).

Additionally, we may collect data when:

* You contact us directly via our website, email, or phone.

* You register for our events or request more details about our services.

For users of the CLOZR mobile application, we also process:

* Login credentials (encrypted email and password)

* Contact and communication data synced from your CLOZR account

* Metadata such as usage logs, device type, IP address, browser or device language, and time zone

* Activity data within the app (e.g., reviews posted, messages sent, content published)

If you choose to connect your account with third-party platforms such as Google, Facebook, or Instagram, we may store access tokens to enable those integrations. We do not collect or store your actual third-party login credentials.

We do not perform any profiling, data enrichment, or additional processing beyond distributing leads to our UAE-based clients or enabling features within the CLOZR application.

3. HOW DO WE USE YOUR DATA?

We use your data for the following purposes:

* To distribute leads to our UAE-based clients.

* To respond to inquiries and contact requests submitted through our website.

* To manage event registrations and send updates to participants.

* To authenticate and manage user access to the CLOZR platform and mobile app.

* To provide functionalities within the app, such as review replies, message management, or content scheduling.

* To maintain system security and app performance.

We do not sell, rent, or share your data with unauthorized third parties.

4. LEGAL BASIS FOR PROCESSING

As a UAE-based company, Marketwise complies with the UAE Federal Decree-Law No. 45/2021 on Personal Data Protection and follows industry best practices. We process personal data based on:

* Legitimate interest (providing lead distribution services and delivering app functionalities).

* Consent obtained by our partners from the individuals listed in the leads.

* Performance of a contract (when users access CLOZR through a valid subscription).

5. INTERNATIONAL DATA TRANSFERS

The leads we process are sourced from our partners and redistributed to our clients in the UAE. When data is transferred outside the UAE, we ensure that adequate safeguards are in place, such as:

* Standard contractual clauses (SCCs)

* Data protection agreements with our partners

For the CLOZR mobile application, if any technical data or metadata is transmitted via third-party integrations or cloud hosting services, it is done in accordance with security protocols and applicable legal frameworks.

6. DATA STORAGE AND RETENTION

We do not retain personal data longer than necessary and follow our partners’ data retention policies. Data is stored securely on our servers and is only accessible to authorized personnel.

For CLOZR users, session data and activity logs are retained for operational purposes only and in accordance with the user’s subscription and system configuration.

7. YOUR RIGHTS

Under UAE data protection law, you have the right to:

* Request access to your personal data.

* Correct or update inaccurate or outdated information.

* Request deletion of your data under certain circumstances.

* Restrict or object to processing in specific cases.

To exercise these rights, please contact us at [email protected]

8. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

We do not use third-party tracking cookies for advertising purposes.

The CLOZR mobile app does not use cookies, but may use session tracking and analytics tools to ensure system stability and feature usage monitoring.

9. DATA SECURITY MEASURES

We implement strict cybersecurity measures to protect data against:

* Unauthorized access

* Accidental loss or destruction

* Misuse by third parties

Access to the CLOZR application (web and mobile) is protected via encryption, secure authentication protocols, and device-level safeguards. We also conduct regular security audits and limit data access to authorized personnel only. Our clients and partners must also adhere to these security standards.

10. CONTACT US

For any questions regarding this policy or how we handle data, you can contact us at:

Email: [email protected]

Address: Marketwise Solutions FZCO, Dubai Silicon Oasis, IFZA Free Zone, Dubai, UAE

Phone: +971 58 575 8814

11. POLICY UPDATES

This policy may be updated from time to time. Any major changes will be communicated on our website or via the CLOZR application.